Returns & Exchanges

We want you to feel confident in your Edenform purchase. If the fit isn’t right or you’re not satisfied with your order, we’re here to help.

Starting a Return or Exchange

Contact us at support@edenformclo.com within 30 days of delivery. Please include your order number, the item you’re returning, and whether you are requesting a return or exchange.

We’ll provide the instructions needed to complete the process. Please contact us before mailing your item so we can ensure your return is handled correctly.

Return Eligibility

Apparel is eligible for return or exchange when it is:

• Initiated within 30 days of delivery

• Unworn, unwashed, and unaltered

• In the same condition in which it was received

• Returned with its original product packaging and any original tags

Original product packaging refers to the packaging containing the garment, not the outer shipping mailer or box.

Items that do not meet these requirements may not be approved for return or exchange.

Exchanges

Need a different size or color? We’re happy to process an exchange when the requested item is available.

If your preferred size or color is unavailable, we’ll contact you about the available options.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Gift cards

• Items that have been worn, washed, altered, or damaged after delivery

• Items returned without their original product packaging or original tags

Damaged, Defective, or Incorrect Orders

If your order arrives damaged or defective, or you receive the wrong item, please contact support@edenformclo.com with your order number and details about the issue.

If we made an error, Edenform will cover the cost of making it right.

Return Shipping

Customers are responsible for return shipping costs when returning an unwanted item or requesting a different size or color.

Edenform will cover return shipping when an item arrives damaged, defective, or incorrect.

Please use a trackable shipping service when returning your order. For returns valued above $75, we recommend purchasing shipping insurance through your selected carrier. Edenform cannot approve or process a return until the package has been received.

Refunds

Once your return is received and inspected, we’ll email you with an update regarding the status of your refund.

Approved refunds will be issued to the original payment method. After the refund is issued, please allow 5–10 business days for it to appear, depending on your bank or payment provider.

Questions?

If you have questions before beginning a return or exchange, email us at support@edenformclo.com. We’ll help you determine the appropriate next step.